Customer & Employee Engagement Advisory Services
Schedule an Introduction
Employee Engagement, Customer Experience
An evangelist for creating a customer-first culture, jCX founder Jessica Carroll solves the communication and operational gap between employee engagement and successful customer relationships—the catalyst for organizational and financial success.
Using proven engagement strategies, operational methodologies, and interactive workshops, jCX Strategies collaborates with your team to overcome communication barriers, streamline customer issue management, and cultivate a customer-first culture that drives long-term brand loyalty and growth.
Jessica always anticipated potential concerns, aimed to mitigate and inspired her organization to raise the bar consistently in order to navigate strong business outcomes.
Dan N
Former CRO, TenFour IT
Jessica brought a level of discipline to the account relationship which kept the account team anchored on the ultimate goals of achieving business outcomes, not just technical goals.
Michael S,
Senior VP of Business Strategy and CIO, Hussmann
Jessica has led dynamic half-day sessions with our clients, skillfully uncovering new opportunities and helping them gain a deeper understanding of their business direction.
Dustin R.
CEO Adler Advisors
Bespoke Workshops
The CIO Xcelerator Workshop™ and CXO Alignment Lab™ help leaders connect IT, business strategy, and customer experience to drive transformation. These immersive sessions provide a structured roadmap, sharpen communication, and empower teams to foster collaboration and alignment for long-term growth and impact.
A Fresh Take on Familiar Roadblocks
Organizations succeed when leaders foster teamwork and break down the "us vs. them" mentality. Overcoming communication barriers within teams is key to boosting productivity, driving focus, and delivering high-quality products and services.
Through a proven engagement framework and operational methodologies, jCX Strategies helps leaders build stronger internal cultures, bridge communication gaps, and create teams that collaborate effectively to strengthen customer relationships.
Inspiration Hub
From leadership strategies to insights on organizational growth, Inspiration Hub provides actionable ideas to help businesses thrive.
