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Customer & Employee Engagement Advisory Services
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Jessica Carroll
Jul 85 min read
Saying "Goodbye" Should be Hard
The landscape was snow covered and the roads indiscernible on the December day my family and I moved into our new house in western New...
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Jessica Carroll
Feb 74 min read
Break Through the Language Barriers of Communication
MIXED CULTURES On the first night of my trip to Edinburgh, Scotland this past November I found myself in a crowded pub on the Royal Mile....
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Jessica Carroll
Jul 12, 20234 min read
Embracing the Unpredictable
When I was a little girl, I would sit on our front porch in the summer, which faced West, and watch the low clouds form late in the...
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Jessica Carroll
May 10, 20222 min read
How to Move an Immovable Object?
How to move an immovable object? It’s a fair question when talking about digital transformation, particularly for established...
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Jessica Carroll
Apr 12, 20222 min read
Client Engagement: B2B Differentiator
Recently a colleague of mine challenged me with this question: “What are three things you do better than anyone else?” Your...
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Jessica Carroll
Mar 21, 20221 min read
Customer Experience Needs Client Engagement
Since the consumerization of IT became a movement with the advent of smart devices, the cloud, and big data around 2007, businesses have...
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Jessica Carroll
Mar 15, 20224 min read
Champion a Customer-Centric Culture
A customer-centric culture doesn’t happen organically, it must be an intentional obsession from the top of the organization down. The...
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Jessica Carroll
Mar 15, 20223 min read
Your People are the Bedrock of Transformational Success
Originally posted on i4dt.torg February 3, 2021
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Culture with the customer at the core.
Insights on a winning B2B customer engagement program for C-Suite leadership, sales, marketing and customer success teams:
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